Can I cancel my order?
The answer is yes. You can cancel your order, but you only have a 24 hour window in which you can cancel your order and get a full refund. Orders can be canceled up to 24 hours after the order is placed. Once we receive your order, we start a process that assures you get your furniture in a timely manner, therefore, if you must cancel please do so within 24 hours. If you need to speak to a representative within these 24 hours you can do so by calling 562-432-0562 or email us at firstname.lastname@example.org . After the 24 hours cancellation window has expired the sale becomes final.
What happens if I must cancel my order after the 24-hour cancellation window?
We understand that things happen and if you must cancel an order after the 24-hour window AND before delivery, there is a restocking fee of 15%.
EXCHANGE OR RETURN
Can I exchange my order for a different item?
Yes. You have up to 24 hours or until you get a confirmation from Caravana Furniture to make changes to your order. Please note that you must contact Caravana Furniture as soon as you need to make changes to your order. Please do so at email@example.com or contact us by calling (562) 432-0562. Please note that once you have received an order confirmation from Caravana Furniture, you will not be able to change your order.
Can I return my order and get a refund.
Unfortunately, NO. Once merchandise has been delivered it may not be returned for a refund. Should an exception be made and we permit the return of any merchandise due to no fault of Caravana Furniture, there will be a restocking fee of 30% and any remaining balance will be issued as in-store credit only.