How can I prepare before the delivery?

Things to consider before delivery:

  • Please make sure an adult 18 or older will be home during the delivery window. The delivery window may vary with your location and order size, usually one to three hours, but sometimes it is greater.
  • Let us know of any special arrangements to gain access to your residence.
  • Before your appointment, please make sure the walkway and the area where you’d like the item placed are clear. The delivery team cannot move existing furniture to make room for the new item.
  • Keep the room clear of any obstructions to ensure the safety of your belongings and the safety of our delivery team.

You will receive a courtesy call from one of our delivery associates 15 to 20 minutes before your scheduled time of delivery.