Last updated: January 2026

Manufacturer’s Warranty (Furniture & Non-Mattress Items)

Most furniture items include a one (1) year manufacturer’s limited warranty covering defects in materials and workmanship under normal residential use.

Warranty Does Not Cover

The manufacturer’s warranty excludes damage caused by:

• Improper care, misuse, or negligence
  
• Exposure to extreme temperatures, humidity, or prolonged sunlight
  
• Improper or incomplete assembly not performed by Caravana Furniture
  
• Normal wear and tear, accidents, or unauthorized repairs
  

All warranty determinations are made by the manufacturer.

Warranty does not cover: Transportation, handling, or inspection costs

For assistance initiating a claim, contact (562) 432-0562.

Damaged Merchandise

• All items must be inspected at the time of delivery or pickup.
  
• Visible damage must be noted before acceptance and before the delivery team departs.
  
• Damage reported after acceptance may not qualify for repair, replacement, or warranty consideration.
  
• Caravana Furniture is not responsible for damage caused after delivery due to handling, transport, assembly, or environmental factors.

Manufacturer’s Mattress Limited Warranty

Mattress products include a manufacturer’s limited warranty for defects in materials or workmanship and apply only to the original purchaser from the original purchase date.

Key Mattress Warranty Terms

• Residential use only; commercial, rental, or institutional use is not covered.
  
• During the applicable no-charge period, Mattress may repair or replace the mattress or foundation at the manufacturers discretion.
  
• If the identical model is unavailable, a comparable model of equal or greater quality may be substituted.
  
• Beyond the no-charge period, repairs may be available at a prorated cost.
  

Coverage Applies When

• Broken or loose wires protrude through the fabric
  
• Body impressions exceed 1.5 inches, measured without bedding and with proper foundation and frame support
  

Warranty Does Not Cover

• Comfort preference, firmness, height, or sheet fit
  
• Stains, tears, burns, soiling, or liquid damage
  
• Sagging or impressions under 1.5 inches
  
• Damage caused by improper foundations, frames, or misuse
  
• Transportation, handling, or inspection costs
  

Warranty Requirements

• Proper foundation and frame with center support (required for queen and king sizes)
  
• Proof of purchase and intact Law Label
  
• Customer is responsible for transporting the mattress or foundation for service
  

Mattress manufacturer may deny warranty service for unsanitary conditions, abuse, or misuse.